We aim to process all orders within 1–3 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.
Our shipping time is generally 8–12 business days.
There are some factors affecting shipping that are beyond our control, including:
Weather conditions
Holiday seasons
Errors by the shipping company
Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.
All orders come with free shipping.
Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.
Important: Lilly-newyork cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.
If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse.
If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.
Store Name: Lilly-newyork
Company Name: Evercrest Group LTD
Address: 71–75 Shelton Street, WC2H 9JQ, London, United Kingdom
Warehouse Address: 426 East 142nd Street, Bronx, NY 10454, United States
Company Number: 16854261
Phone Number: +1 646 624 4691
Email: info@lilly-newyork.com
Monday to Friday | 09:00AM - 06:00PM (EDT)
Weekends | 10:00AM - 04:00PM (EDT)
We aim to respond to your inquiries within 24 hours.
