Your cart is empty
Continue shoppingRefund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer is responsible for return shipping.
To start a return, you can contact us at info@lilly-newyork.com
If you would like to cancel your order, please reach out to us via email.
Please note that we are unable to cancel your order after it has processed.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We cannot be held responsible for any delays stemming from the customs clearance process within the destination country. The release timing of your package is solely at the discretion of the customs authorities, and this is a matter beyond our control.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lilly-newyork.com
Evercrest Group LTD
Company Number: 16854261
Address: 71–75 Shelton Street, WC2H 9JQ, London, United Kingdom
Email: info@lilly-newyork.com
Business Hours: 9:00 AM – 5:00 PM (Monday–Saturday)
